Booking FAQ

I Prefer Rewards
We are a proud partner of the I PREFER MEMBERSHIP Program, part of the American hotel cooperative Preferred Hotels & Resorts. At Excelsior by Geisel, I PREFER MEMBERS enjoy all the program's benefits.

What booking options are available?
The Excelsior Hotel can be booked both online and by phone at +49 89 55137 8193.

Is there a Best Price Guarantee?
We offer a best price guarantee for all direct bookings. If you find the same offer at a lower price elsewhere, we will adjust the rate accordingly at the time of booking.

Are group rates available?
For group inquiries, please contact us at +49 89 55137 8191 or via email at gruppenreservierung@excelsior-hotel.de.

How secure is online booking?
You can find all information regarding data protection here.

What are the modification and cancellation policies?
Details about these policies can be found on your reservation confirmation.

What are the conditions for assuming payment responsibility?
Unfortunately, we generally do not accept third-party payment agreements.

Can I request an invoice?
We will gladly provide you with an invoice for your stay upon check-out.

Can I purchase gift vouchers?
Vouchers can be purchased through our voucher shop or directly at the hotel.

What payment options are accepted at the hotel or online?
We accept cash, EC cards, major credit cards, SaferPay links, advance bank transfers, and pro forma invoices.

Are long-term rates available?
For long-term rates, please contact our reservations team at +49 89 55137 8193.

What are the reservation office hours for Geisel Hotels?
Our reservation team is available:

Monday to Thursday: 09:00 – 17:00
Friday: 09:00 – 16:00

For inquiries outside these hours, our front desk team at +49 89 551370 will be happy to assist.

Arrival FAQ

Are parking spaces available?
You can park in the nearby underground garage for 15 Euro per 24 hours if you validate your ticket at our reception.

How accessible is public transportation?
The main train station, along with U-Bahn and S-Bahn connections, is within a short walking distance.

Is there a transfer service from Munich Airport?
We can arrange a transfer for you:

Taxi: from 105 Euro
Viano: from 110 Euro
Limousine: from 130 Euro
Culinary FAQs

Breakfast
If breakfast is not included in your rate, it can be booked for 25 Euro per person per day in advance or 29 Euro on-site.

What is the breakfast cost for children?
Children under 3 years: Free
Children aged 4–12 years: 12 Euro
From 13 years: Full price

What are the breakfast hours?
Breakfast is served daily from 07:00 to 10:30.

What breakfast options are available?
Our buffet includes crispy bread, pastries, smoked salmon, creamy cheese spreads, fresh vegetables, yogurt, muesli, fruits, and eggs – a balanced start to your day!

Are gluten- or lactose-free products available?
These options are available upon request, subject to availability.

Check-In & Check-Out FAQ

When is check-in possible?
Guaranteed check-in is available from 15:00.

Is early check-in available?
Early check-in may be arranged upon request, subject to availability.

What documents are required for check-in?
A credit card is required to guarantee the booking. International guests also need to provide a passport or ID card.

When is check-out?
Check-out is available until 12:00.

Is late check-out possible?
Late check-out may be arranged for an additional fee, subject to availability.

Can luggage be stored?
We are happy to store your luggage for you.

General FAQ

Is smoking allowed in the rooms?
Smoking is not permitted anywhere in the hotel.

Are pets allowed?
Pets are welcome for an additional charge of 35 Euro per pet per night.

Can additional beds be provided?
Extra beds are available for 80 Euro per night, subject to room category and availability.

Lost an item?
Please contact our front desk team at +49 89 551370 for assistance.

Can I receive mail or packages at the hotel?
Yes, mail and packages can be sent under your name to: Hotel Excelsior, Schützenstraße 11, 80335 Munich.

Munich FAQ

How far is Marienplatz?
Marienplatz is just 1 km away, about a 10-minute walk.

Are sightseeing tours bookable at the reception?
Yes, our concierge can assist with booking tours. For more details, please let me know!